Customer Service/Sales Representative

Overview

Join our customer service team where exceptional support and a healthy work–life balance go hand in hand. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.

This is an excellent opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner

• Assist customers with product information, and issue resolution

• Maintain accurate customer records and update information as needed

• Collaborate with other departments to resolve customer issues and escalate when necessary

• Provide product recommendations and assist with upselling opportunities

• Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues

• Handle customer complaints with empathy and professionalism

• Perform data entry tasks to update customer information in the system

Experience

• Previous experience in a customer service role is preferred but not required

• Excellent communication skills, both verbal and written, in English

• Ability to analyze customer needs and provide appropriate solutions

• Bilingual skills in Spanish is a plus

• Proficient in data entry and navigating computer systems

• Strong phone etiquette and active listening skills

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you have a passion for delivering exceptional customer service we would love to hear from you!

Pay

$17.00 per hour

Benefits

On-the-job training Paid time off

Work Location: In person