Account Receivables & Customer Service Specialist

Company Overview

Names and Numbers was founded in 1974 on the belief that when good people work together, great things happen! Today, our team of professionals drives the growth of one of the fastest expanding independent print, online, and mobile directory publishing companies in the country. For over four decades, we have helped millions of users access high-quality, accurate, and timely products across a broad regional area that continues to grow.

Names and Numbers | Full-Time- Hiring immediately

Location – Corporate office Pittsburg, KS

Names and Numbers is looking for an experienced, motivated Account Receivables & Customer Service Specialist to join our team. This is an important role for someone who enjoys helping customers, solving problems, handling challenging situations, and making things happen.

This is not a basic customer service position. You will have significant responsibility for customer relationships, billing and collections, account issues, and resolving difficult situations. You will work closely with customers, sales representatives, digital support, Accounting, and management.

If you are someone who stays calm under pressure, thinks through problems, communicates well, and takes ownership from start to finish, we want to hear from you.

What You'll Do

Billing & Collections

• Respond to customer billing questions and resolve payment issues.
• Take customer and sales representative payments.
• Provide invoices and statements when needed.
• Contact customers monthly that are past-due.
• Identify recurring customer, billing, and product issues and communicate trends to management.
• Monitor bankruptcies and other account situations that may affect collections.
• Communicate and work with Digital Support on customer past due situations.

Claims & Problem Resolution

• Investigate customer complaints and claims to determine the facts.
• Research documentation and account history to understand the situation.
• Negotiate reasonable solutions with customers.
• Document claims and provide necessary information to accounting.
• Monitor refunds and write-offs and work toward company goals in these areas.
• Prepare and submit monthly reports as required.
• Work with Accounting, Sales, and management to resolve problems.

Customer Service & Account Support

• Handle incoming customer calls and emails and make sure issues are resolved, not simply passed along.
• Research customer concerns, determine what happened, and find practical solutions.
• Handle difficult customer situations professionally and work toward a positive resolution.
• Assist sales representatives with customer issues, requests, collections and account questions.
• Maintain accurate records and documentation of customer interactions.
• Monitor website inquiries and make sure requests are answered promptly.
• Help maintain accurate cancellation and account records.

What We're Looking For

The ideal candidate

• Has customer service experience in a fast-paced environment.
• Has sales experience and is comfortable requesting payment and proposing solutions.
• Handles difficult conversations calmly, without frustration or defensiveness.
• Represents Names and Numbers professionally and positively in every interaction.
• Communicates clearly in speech and writing.
• Is highly organized and manages multiple priorities and deadlines.
• Researches facts and uses them to solve problems.
• Negotiates solutions and makes sound decisions.
• Learns new technology and processes quickly.
• Is proficient in Microsoft Word and Excel.
• Works well independently and as part of a team.
• Takes ownership and follows issues through to resolution.
• Has a positive attitude and enjoys helping people.

Why This Role Is Different

You won't be sitting in a call center simply answering the same questions all day.

You'll have the opportunity to solve real problems, build customer relationships, work with multiple departments, and have a direct impact on the success of our customers and our company.

We are looking for someone who wants to become a trusted problem-solver and key member of our team, not someone who is simply looking for another customer service job.

Qualifications

Required

• Collections or accounts receivable experience, 3+ years
• Customer service experience, 3+ years
• Strong communication and problem-solving skills
• Experience handling customer complaints
• Ability to manage multiple priorities
• Computer proficiency, including Word and Excel
• Ability to work independently and as part of a team

Pay

$40,000.00 - $50,000.00 per year

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person